Housing repairs policy

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We have updated our housing repairs policy to make repairs services clearer, fairer, and more consistent for tenants and leaseholders.

The previous policy contained some areas where responsibilities and repair priorities were not always clearly defined, which could sometimes lead to confusion, delays, or inconsistent decisions.

The new policy introduces a simpler and clearer framework explaining which repairs are the responsibility of the council and which are the responsibility of tenants. It also creates a more consistent approach to repairs across tenant and leaseholder homes and communal areas.

Under the updated policy, the council remains responsible for repairs to structural parts of buildings, drainage within property boundaries, ventilation systems, communal areas, and important building safety systems such as fire alarms and communal lighting. Tenants continue to be responsible for day-to-day household upkeep and repairs caused by damage or misuse.

The revised policy also places a stronger focus on health and safety, particularly in relation to damp and mould. The policy now reflects the requirements of Awaab’s Law and housing safety standards, helping to ensure that issues affecting tenant and leaseholders’ health are assessed quickly, investigated properly, and resolved within appropriate timescales.

Clearer repair response times have also been introduced. Emergency repairs will be made safe within 2 hours, urgent repairs will be attended within 5 working days, and standard repairs will be completed within 25 working days. Some repairs covered by Right to Repair legislation may have shorter legal timescales.

Overall, the updated policy is designed to improve communication, increase consistency, support safer homes, and provide tenants and leaseholders with a clearer understanding of how repairs services will be delivered going forward.

We have updated our housing repairs policy to make repairs services clearer, fairer, and more consistent for tenants and leaseholders.

The previous policy contained some areas where responsibilities and repair priorities were not always clearly defined, which could sometimes lead to confusion, delays, or inconsistent decisions.

The new policy introduces a simpler and clearer framework explaining which repairs are the responsibility of the council and which are the responsibility of tenants. It also creates a more consistent approach to repairs across tenant and leaseholder homes and communal areas.

Under the updated policy, the council remains responsible for repairs to structural parts of buildings, drainage within property boundaries, ventilation systems, communal areas, and important building safety systems such as fire alarms and communal lighting. Tenants continue to be responsible for day-to-day household upkeep and repairs caused by damage or misuse.

The revised policy also places a stronger focus on health and safety, particularly in relation to damp and mould. The policy now reflects the requirements of Awaab’s Law and housing safety standards, helping to ensure that issues affecting tenant and leaseholders’ health are assessed quickly, investigated properly, and resolved within appropriate timescales.

Clearer repair response times have also been introduced. Emergency repairs will be made safe within 2 hours, urgent repairs will be attended within 5 working days, and standard repairs will be completed within 25 working days. Some repairs covered by Right to Repair legislation may have shorter legal timescales.

Overall, the updated policy is designed to improve communication, increase consistency, support safer homes, and provide tenants and leaseholders with a clearer understanding of how repairs services will be delivered going forward.